Thank you so much for your purchase! We’re excited for you to start using your new digital files and want to make the download process as smooth as possible. This guide will walk you through everything you need to know—from how to access your files, where they’re saved on your device, the difference between ZIP files and individual files, and what to do if you run into any issues. Whether you're using a desktop, laptop, or mobile device, you'll find step-by-step tips below to help you get started quickly and confidently.
Where to Find Your Files
After your purchase, you’ll receive:
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An email with your download link
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Or, you can download from the order confirmation page
Important: Make sure to save the files to your computer so you can access them anytime.
ZIP Files vs. Individual Files
Some of our products come in a ZIP file. This is a compressed folder that contains multiple files (like patterns, templates, or instructions).
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On Windows or Mac: Just double-click the ZIP file to open or extract it.
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On Mobile devices: ZIP files may not open properly. We recommend using a desktop or laptop to download and unzip files.
Other products may include individual files (like PDFs or PNGs). These can usually be opened directly after download.
Desktop vs. Mobile Downloads
| Device | Best for Downloading? | Notes |
|---|---|---|
| Desktop/Laptop | ✅ Yes – Recommended | Easy access to folders, ZIP file extraction, and PDF readers. |
| Mobile (Phone/Tablet) | ⚠️ Not recommended | Some mobile browsers block downloads. ZIP files may not open without special apps. |
If you must use mobile:
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Try downloading one file at a time.
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Use a file manager or unzip app from the app store.
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Make sure your browser allows downloads.
Where Do Files Go?
Your files typically go to your Downloads folder, unless your browser or device is configured differently.
Can’t find your file? Try this:
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Check your Downloads folder.
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Look at your browser’s recent downloads (usually under the “three dots” menu).
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Search your computer for the file name.
Trouble Downloading?
Here’s what to try:
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Switch to a desktop or laptop if using mobile.
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Use a different browser (Chrome, Safari, Firefox).
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Clear your browser cache, then try the download again.
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Check your email spam/junk folder if you don’t see the download email.
Still stuck? Email me at info@treasurie.com and we’ll help right away! Please note while I do check emails several times a day, I am in Australia so might be in a different time zone to you.
Let me know if you need help— I want to make sure you enjoy your new digital patterns!